Feedback & Complaints
Feedback
MBS Support Services values your feedback as it helps the organisation to grow. This feedback is invaluable for us to know whether our services are performing at their best.
Feedback is also important for individual staff members to recognise gratitude for their great performance. This culture is encouraged within our organisation to continue with positive learning experiences.
We welcome your feedback on areas where we can improve and sincerely thank you for taking the time to share your thoughts with us.
Feedback can be sent to: feedback@mbssupportservices.com.au
Complaints
MBS Support Services encourages you to let us to know when our services are not performing and where we can improve on our commitment to you and the community.
Through the onboarding documentation for clients and staff, our procedures ensure all complaints are treated with strict confidentiality, involving only the appropriate staff members. MBS support services take all complaints seriously and will address them accordingly.
Complaints can be sent to: complaints@mbssupportservices.com.au
We will work with you for a resolution in a timely fashion. If you are unhappy with the outcome, you can make a complaint to:
NDIS Quality and Safeguards Commission on 1800 035 544
Health and Community Services Complaints Commissioner 1800 232 007